UniUni诚聘前台客服 Customer Service

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Who Are We?UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.

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; T' \1 ?* }( h# D+ z3 T  z1 [What Do We Offer?
1 |. N# K5 P0 g0 Y7 w$ |At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.
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Manage large amounts of CRM tickets, emails, and in-person customer service interactionsIdentify and assess customers’ needs to achieve satisfaction
( ?7 U' y- I8 e6 M/ [5 mBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team KPIs.
) E% _; u# D4 I; ]Handle customer complaints, provide appropriate solutions and alternatives within respectable time limits; ensure follow-up to ensure resolution.
Keep records of customer interactions, process tickets, and file any documentsFollow communication procedures, guidelines, and policiesRespond promptly to all customer inquiries

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Requirements
Related Work Experience
- a8 D2 D% I# Y% FProven customer support experience or experience as a Client Service Representative
Formal Education or Equivalent
: M! W( J: E. _$ Y/ |; {8 F1 n1 u, K4 ~1 q# FStrong customer contact handling skills and active listening
" ?3 S5 z6 w6 L' dFamiliarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
: z, [1 f5 o) {9 ~$ ?  \Excellent communication and presentation skillsAbility to multi-task, prioritize and manage time effectively\Problem-solving skills
2 U9 i6 j' b2 B8 Q# d2 tMandarin is an asset

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All interested applicants are requested to submit a resume. We thank all applicants in advance for their interest but only those selected for the interview process will be contacted
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) [7 A1 j; s& L& S欢迎大家踊跃投递 talent-acquisition@uniuni.com

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